Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To start a return, please contact us at fourluckpatio@gmail.com.
Please note that approved returns must be shipped to the following address:
Return Warehouse Address:
1200 General Way
Rincon, GA 31326
Warehouse Contact: Elizabeth Puccio
Phone: 904-449-2281
If your return request is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.
If you have any questions about returns, please contact us anytime at fourluckpatio@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
· Perishable goods, such as food, flowers, or plants
· Custom-made or personalized products, including special orders
· Personal care products, such as beauty items
We also cannot accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about whether your specific item is eligible for return, please contact us before submitting your request.
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return your current item. Once your return is approved, you can place a new order for the replacement item.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
As stated above, your item must be in the same condition as when you received it — unworn, unused, with original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed and automatically returned to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If you have not received your refund within 15 business days after your return was approved, please contact us at:
fourluckpatio@gmail.com