Frequently Asked Questions
Shopping Guide
How do I know if these cushions will fit my furniture?
Product dimensions, including length, width, and thickness where applicable, are listed on each product page.
Are the colors shown on the website accurate?
We make every effort to present the true color of our cushions in product photos. However, minor shade differences may occur due to individual monitor calibration and surrounding lighting conditions, such as direct sunshine or shaded ambient light.
Is it possible to buy only the cushion cover?
Most Fourluck cushions are sold as complete sets that include the cushion cover and filling.
Are the outdoor seat cushions fully waterproof?
No. Our outdoor cushions are water-resistant, not fully waterproof. Selected fabrics use a water-repellent finish to help protect against light rain, spills, and splashes. We recommend storing or covering cushions during heavy rain or prolonged wet conditions.
How to clean and maintain Fourluck outdoor cushions?
Many Fourluck cushion styles feature removable covers with concealed zippers for easier care. Cleaning instructions may vary by product, so please refer to the care information on the individual product page.
Does the cushion filling keep its shape after long-term use?
Filling construction varies by product. Many of our seat cushions use high-resilience foam for supportive comfort and shape recovery, while selected back cushions use foam-and-fiber or fiber-based filling for a softer, fuller feel. Please check the individual product page for the exact filling specification.
Are fastening ties or anti-slip layers equipped on the cushions?
Configurations differ across product lines. Certain styles are fitted with built-in fastening ties or non-slip backing to keep the cushion from shifting. Please check the Features section on the corresponding product page for exact specifications.
Shipping, Returns, & Warranty
How long does it take to ship after placing an order?
Orders are typically processed and shipped within 1–2 business days after your order is placed
What is your return & refund policy?
Customers may request an eligible return within 30 calendar days of delivery, subject to the conditions in our Return & Refund Policy. Eligible non-defective items must be unused, unwashed, and in their original condition with the original packaging and accessories. For non-quality-related returns, customers are responsible for return shipping costs, and an 8% restocking fee will apply. For verified defective, damaged, incomplete, or incorrect items, Fourluck will cover the applicable return shipping costs, and no restocking fee will apply.
How can I track my package?
Once your order has shipped, we will send a shipping confirmation email to the email address provided at checkout. The email will include your tracking number and a link to the carrier’s website so you can follow the delivery status.
Does the fabric come with fade resistance warranty?
Certain Fourluck fabrics may be covered by a 3-Year Fabric Limited Warranty against qualifying fade-related issues where expressly stated on the applicable product page. Coverage varies by product and material. Please refer to the individual product page and applicable warranty terms for specific coverage, exclusions, and claim requirements.
We are here to help
Is account registration required to place an order?
No. Guest checkout is available. Creating an account allows you to save shipping addresses, view order history, and manage account preferences for a more convenient shopping experience.
How do you protect my personal data?
We use industry-standard security measures to help protect your personal information. Your information is collected, used, and protected in accordance with our Privacy Policy, including for order processing, customer support, site operations, and other purposes described in that policy.
How do I reset my account password?
Click “Forgot Password” on the login page and enter your registered email address. A secure password reset link will be sent to your inbox.