At Fourluck, we want you to feel confident about every purchase. If you need to cancel an order, request a return, or receive a refund, please review the policy below.

1. Order Cancellations

We typically process and ship orders within 24 hours.

· Before processing or shipment: If your order has not been processed or shipped, you may cancel it for a full refund.

· After processing or shipment: If your order has entered the fulfillment process or has already shipped, it will be handled as a return. You may refuse the delivery or request a return after receiving it. For non-quality-related returns, the customer is responsible for return shipping and applicable fees.

To request a cancellation, contact us as soon as possible at fourluckpatio@gmail.com and include your order number.

2. 30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, the item must:

· Be unused, unwashed, and in its original condition

· Include all original packaging, tags, and accessories

· Be accompanied by a valid order number or proof of purchase

· Receive return authorization from Fourluck before being shipped back

Returns sent without prior authorization may not be accepted.

3. Important Notice for Vacuum-Sealed Cushions

Some Fourluck cushions are compressed and vacuum-sealed for shipping. Once the vacuum seal is opened, the cushion will expand and cannot be recompressed to fit safely into its original packaging.

For this reason, cushions that have been removed from their vacuum-sealed packaging and have expanded cannot be returned for non-quality-related reasons.

If the product is defective, damaged during shipping, or incorrect, you may still request assistance.

Before opening the vacuum seal, please confirm the product’s size, color, pattern, and quantity.

Cushions may require time to regain their intended shape and thickness after opening. This is a normal part of the expansion process and is not considered a product defect. Please allow the recovery time stated in the product instructions.

4. Non-Quality-Related Returns

Non-quality-related returns include:

· Changing your mind or no longer needing the product

· Ordering the wrong size, color, pattern, or quantity

· Disliking the product due to personal preference

· Entering an incorrect shipping address that causes the package to be returned

· Refusing delivery without a confirmed product or shipping issue

For approved non-quality-related returns:

· The customer is responsible for return shipping costs.

· You may use your own trackable shipping service or request a prepaid return label from Fourluck.

· If you use a Fourluck prepaid return label, the shipping cost will be deducted from your refund.

· An 8% restocking fee will be deducted from the product refund.

· Original shipping and expedited delivery charges are non-refundable.

If you arrange your own return shipping, Fourluck is not responsible for packages lost or damaged in transit.

5. Defective, Damaged, or Incorrect Items

Please inspect your order promptly after delivery.

If your product arrives defective, damaged, incomplete, or different from what you ordered, contact us within 48 hours of delivery at fourluckpatio@gmail.com.

Please include:

· Your order number and a description of the issue

· Clear photos of the product and outer packaging

· Photos of the shipping and product labels

· A short video if needed to clearly show the issue

Once the issue has been verified, we may provide a free replacement, replacement parts, or a full or partial refund.

For verified defects, shipping damage, or incorrect items, Fourluck will cover the applicable return or replacement shipping costs. No restocking fee will apply.

Please keep the product and its original packaging until our customer service team has completed the review.

6. How to Make a Return

Step 1: Submit a Return Request

Contact fourluckpatio@gmail.com within 30 days of delivery. Include your order number and reason for the return. If the product has an issue, please attach relevant photos or videos.

Step 2: Receive Return Authorization

If your return is approved, we will send you return instructions, a Return Merchandise Authorization (RMA) number, and a prepaid return label when applicable.

Step 3: Ship the Product

Pack the product securely in its original packaging and send it to the authorized return address provided by our customer service team.

If you arrange your own return shipping, please use a trackable service and send us the tracking number.

Authorized Return Address:
1200 General Way, Rincon, GA 31326 ；

Do not return products to the address shown on the original shipping package without prior authorization, as it may not be the correct return facility.

7. Refunds

Once your return has been delivered and inspected:

· Approved refunds will generally be processed within 3–7 business days.

· Refunds will be issued to the original payment method.

· Your bank or credit card provider may require an additional 3–5 business days to post the refund to your account.

For non-quality-related returns, return shipping costs, the 8% restocking fee, and any non-refundable original delivery charges will be deducted from the refund.

Items that do not meet our return requirements may be denied a refund or may receive a reduced refund based on their condition.

8. Exchanges

For verified defects, shipping damage, or incorrect items, we may provide a free replacement or replacement parts, subject to availability.

If you would like a different size, color, or pattern for personal reasons, please return the eligible original product and place a new order. Return shipping costs and the 8% restocking fee may apply.

9. Non-Returnable Items

Unless the product is defective, damaged during shipping, or incorrect, the following items cannot be returned:

· Cushions removed from their vacuum-sealed packaging that have already expanded

· Products that have been used, washed, stained, altered, or damaged

· Products missing their original packaging, tags, or accessories

· Clearance or final-sale items marked as non-returnable

10. Contact Us

If you have any questions about cancellations, returns, exchanges, or refunds, please contact us:

Brand: Fourluck
Customer Service Email: fourluckpatio@gmail.com
Customer Service Hours: Monday - Friday, 8:00 AM-5:00 PM
Website: https://www.fourluckpatio.com/